Terrible customer service
I purchased a Wuben L3 in 2025. After 7 months it stopped working. I emailed Wuben customer service and they asked me to send a video showing the issue, which I did. They emailed me asking if I had unlocked the torch which I then tried unsuccessfully to do. I emailed them again and three days later. I’m still waiting for a response. I have followed up multiple times and they are ignoring my emails. Still waiting for the promised flashlight 3 weeks later.