Unreliable fulfillment, no accountability from leadership, and a sick dog.
Unreliable fulfillment, no accountability from leadership, and a sick dog. I was a Maev subscriber for several months feeding my 100 lb, 9.5 year old Great Dane Gilda. The fulfillment was never reliable. Wrong dates, unexplained delays, and zero proactive communication when shipments were late. Every time a shipment was delayed, I had to bridge her diet with other food, which caused repeated bouts of GI distress in a senior large breed dog. The final straw was an order confirmed on May 18th that sat unfulfilled for over a week with no communication. When I followed up repeatedly, I was told it had shipped. It had not. The FedEx label was created only after I escalated again, and the order did not arrive until June 2nd. Customer support, specifically Samantha, was genuinely kind and responsive throughout. The failure was entirely at the leadership level. When escalated to management, the response was a $100 credit. That was their answer for a senior dog suffering repeated diet disruptions due to their own fulfillment failures. I have since canceled my subscription, disputed the charge, and transitioned to another provider. I filed complaints with both the Texas and Colorado Attorneys General. The food itself is good. The company behind it is not ready to be trusted with your dog’s health.