Overcharged, Software Doesn't Work. Fighting Tooth & Nail for Refund
Downloaded a software for which they charged me $64 even though it was advertised as $49. Software did not work--required LOADS of memory from my phone, which I could not free up. As SOON as I realized this I contacted customer service to request a refund. I am now on my 4th email with them, answering the same questions, and their most recent message said "if you refuse to cooperate"--I AM cooperating! Loaded words. As a consumer who is used to the flawless and unquestioning customer service of Amazon, I am shocked by this situation. They overcharged me, the software is not working, I am requesting a refund, so refund me. It's not rocket science.