THEFT
Parcel was not delivered and after weeks of waiting, a refund was not offered as the courier said it was delivered (offering no evidence for this). I live in a building with doormen who accurately record every delivery, so I can evidence that it was NOT delivered, and they cannot evidence that it was not. Absolutely appalling - to take payment and not deliver the item constitutes theft. Whilst you have replied on here saying you supposedly wish to "help", this is utter nonsense as I have been back and forth with your (poorly named) "customer service" team, who have already washed their hands of the matter. Disgraceful.