How RELIABLE is Christy Ng
It was my first visit to Christy Ng and the last as well. To all future brides, beware if you are planning to make your purchase with Christy Ng - apparently this is not the first time they made such kind of mistake. I placed an order on 29 October 2017 with Christy Ng - made full payment at their outlet in MyTown, expecting to get my shoes done latest by end of November. Had emphasized several times to the staff (Miss A) that I will need the shoes no longer than 30 November as I need it for a friend's wedding on 5 December 2017. Miss A checked with "who knows who" and assured me that it can be done and they will inform me once the shoes are ready. (To be honest, I think I have provided them ample time to produce a pair of shoes. 31 days = 744 hours = 44,640 minutes). After a long wait, I still have not received any calls from Christy Ng. So I called them up on 1 December 2017, only to hear from them that "Sorry, your shoes is not ready yet as there's a delay due to factory problem. We will need another two weeks for your shoes to be delivered to you." (What a convenient way to shirk your responsibility by blaming the factory). I demanded for better explanation than giving me some s-h-i-t-t-y excuses like factory problem, and I was asked to go to Christy Ng's outlet at Jaya One, which I did. Interestingly, they gave me a different excuse this time - Miss A at MyTown did not submit my order to them, hence they have no idea on this at all until I called them up. And so sorry I can't confront Miss A because she has resigned. What a coincidence. With that, I'm only left with few options - choose a similar design (which I couldn't find a satisfying pair of shoes in their shop), or get a refund. Apparently that's how responsible they are - to give you refunds. Thanks to Christy Ng, I'll need to rush for another pair of shoes with the limited time I have.