Phone and web page experience on 11-28-17
Phone and web page experience on 11-28-17 with CSR Megan: prompt and friendly, immediate offers to search both in online catalogue and in store for the particular type and style of cap I was looking for. She knew the inventory, found the particular cap in the store, (it wasn't in the online catalogue) took photos of it and sent to my smartphone so I could make a purchase decision right then and there, shipped it the same day--it was delivered to my home in Seattle a couple of days later, perfect fit, fabric and color. Excellent customer service, premier products -- I'll be back for a Spring cap!