I have used Lazada several times and …
I have used Lazada several times and they are always honest with good customer service, even though the shipping etc tends to take very long. For example: I ordered several items which were not of the quality I wanted and I decided to return them. As I was on a Live Up trial, I was considered a priority customer and this may be why I was given good service even though I never paid for Live Up (I always cancel my trials at the end.) Anyway, my point is, those items were cheap and I ordered them knowing that Live Up provides free delivery to your doorstep. Upon finding out that I wanted to return them, Lazada refunded me the cost of 2 items while letting me keep the item. My instinct is that it was more expensive for them to send the delivery guy to pick up, which they had to do as I was a Live Up customer. But I still appreciate their thoughtfulness. I have found them to be very responsive to emails (replying within a few days unlike the ungenuine 'we will reply soon' emails you often get from other services and the phone customer service is decent too. 4 stars.