DO NOT BUY! Product does not work, no technical support.
DO NOT BUY! Product does not work and the company does not help. The only reason I am giving them 2 stars instead of 1 is that they did eventually give me a refund and they responded politely to my emails. But the product simply does not work and the support team did not provide any technical support at all. 2 stars is generous. This non-functional product cost me a great deal of time, which is worth much more than the product. I bought iSkysoft iMedia converter deluxe for Mac a few days ago. It simply does not work. It is apparent that the company never tested it. It *looks* like it works, and it seems to run pretty fast, but it refuses to actually write anything to disc. I tried various workarounds, such as trying to burn to disc the files that it created for a disc, but that doesn't work either. Their refund policy (not something you see when first buy the product) claims that all features are enabled in the free trial version but that is simply not true! The trial version does not write to disc, so you can't try it! This is disingenuous at best on their part. I contacted customer service and they suggested I try iSkysoft DVD creator. This does not work either. It appears to be the same thing as Wondershare DVD creator. I puts a huge ugly logo all over your video and has full blast random noise instead of the actual sound, so it is completely useless. Perhaps that's because it's the free trial version but they did not give me a key. Anyway it's a terrible product if the trial version is so awful, I would never buy anything who trial version was that bad. I asked customer service numerous times to tell me how to make the iMedia Converter actually *WORK* to convert video to DVD and write it to disc, and they never gave me an answer. Perhaps they just don't know. Finally I got them to give me a refund. I may be lucky in that regard, but I also gave them some pressure. And they wanted to allow themselves 12 days to issue a refund! Funny how they take your money instantly for something that doesn't work. Eventually I bought Roxio Toast Titanium 16, which is only for Mac. It's $60 at Amazon, about the same as this useless program. Toast works pretty well, with some issues. Roxio issues updates, which help, and they have phone support. Roxio is not perfect but it works pretty well and it appears to be the only game in town for Macs. For PCs, you're out of luck with Toast. But there are other Roxio programs, and there is Nero, which you can get for $20. iSkysoft needs to either dramatically improve their product quality and support immediately or simply go out of business. It's that simple.