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B. Crews

United States

2 Reviews
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2 reviews

SurpriseHair

Wig Full of Nits (Hair Lice/Bug Eggs)

First, the positives. Ordering was easy and shipment was fast. The wig (Short black pixie cut lace frontal) was more of a short bob than pixie and didn't really look like the photo--but otherwise well-made and workable. Unfortunately, upon examining the wig closely, I found nits (lice eggs) stuck to several hair strands. I have picked off about nine, but there are still more. I shared this information with a Surprise Hair representative who, after a few emails, stopped communicating with me after I sent the photos on 11/2/21. So, buyer beware.

2021-11-06
Nana Hair

Bait and switch

Bait and switch. A couple of days after ordering a 360 kinky straight frontal, I got an email offering to send me a wavy frontal instead. When I said I didn't want a wavy frontal, they said I would have to pay an extra $40 to get a custom-made 360 kinky straight frontal I ordered. I declined. One star for promptly issuing a refund. Very frustrating--they should either indicated the piece is "sold out" or up the price $40. UPDATE: Someone from the company did reach out to me.

2021-11-01