I'm rather surprised at some of the …
I'm rather surprised at some of the negative feedback here and I can only comment on my own experience. I received a huge amount of help recently from PlusBuyer when I was having problems with a cctv camera. Their engineers took the trouble to try remote fault-finding - for many hours! Not something the average UK company would do and made all the more difficult because translation was required. The 8 hour time difference was fine for me but they were clearly working into the night. I had to return the camera but the refund process was faultless and went straight to my PayPal account. In my naivety I'd failed to use a tracked system to return the parcel, relying on proof of postage alone so it took longer to reach China. I'd say this is a genuine company with customer service above and beyond anything I expected.