Horrendous customer service
Horrendous customer service. We purchased a RangeMaster Elise (£3.5K) and have reported that the right oven doesn’t seem to be functioning properly. On first use it heated up so hot it was smoking and hot to touch on the outside. We immediately contacted rangemaster who said they would send an engineer. Already, I was disappointed as I wouldn’t expect such a high end product to be faulty upon receipt. We were given a time slot which the engineer would come. He turned up over an hour early so we were not at home & refused to wait. Instead, we had to wait for another slot which due to bank holiday was nearly 2 weeks away. We waited for this and then he came on Wednesday. He looked at the oven from the outside and said it was the thermostat. They had said this was the reason already and the reason for the delay in coming out to us was because they were ordering the appropriate part. However, he then said he didn’t have the right thermostat so would have to come back again. He also said “oh I have never seen one of these before” which gives me zero assurance that he knows what he is doing. We have essentially paid for an oven that does not work and are not being helped to fix it. We are now 4 weeks from registering the initial fault and no further in actually getting support.