When a loyal customer orders six items …
When a loyal customer orders six items on December 2 but only receives four items 10 days later. Then leaves a message with customer service on Monday requesting the missing two items, but received a call on Thursday in a voicemail saying please call us back and we’ll take care of this for you. Then I call on Saturday and I’m told we’ll send you the two missing items that we failed to send but no we cannot expedite the service; we’re sorry. That is absolutely 100 percent unacceptable to me as a customer when I depended on those items to be given out as gifts before 22 December. I’m a long time customer and I would expect better treatment than this. 100 percent Disappointed in the Lang company.