black tuxedo tree fail
I ordered the black tuxedo 9ft tree on Black Friday. I received my “tree” 5 days later!!! I was super excited. Only to find I received 1/2 a tree. Apparently the tree comes in 2 boxes. I only received one. Multiple calls and follow up and no one can figure where the other box is and if or when the other half of the tree will come. I requested a new tree to be shipped and a return label for the 1/2 tree that I got. I was told that had been done but never received either. I called again and they said my request for another tree had been denied since I still had a pending full tree shipment. And they still refuse to ship me a new, whole tree. I asked for the return label again and they finally emailed that with a 38$ return shipping fee. So I have to pay to return a half delivered product, and can’t get a new tree. Very poor business. Not to mention they r losing the sale altogether when all they have to do is send me another tree while I return this 1/2 tree.