No UK / EU support and no emails responses..
My wife has been trying to return a 3D printer to this company for 2 weeks - no email replies, no contact number, chatbot that is always 'confused' by simple questions. Have already emailed the customer - at - flashforge.com address many times. Will be pursuing with Credit Card issuer. Will be careful to check that China companies who operate UK online stores have an actual UK telephone number that works before ordering in future - unless you want to wait between 24h to 336h for a response.