Easy to use service
China Highlights made the process clear from our initial contact, and included helpful documents like how to navigate Chinese rail stations and what our tickets meant - really handy! We used them for two trips, once to pick up tickets from the station and once for them to be sent to our hotel - both times had no issues with collecting overall. The emails from the agents were templated but when we had questions they replied quickly and clearly. Only area for improvement would be that the date of issue of one set of tickets changed but no one told us, although we were told to expect to hear on a certain day; so we had to follow-up when we didn't receive the expected confirmation. Letting us know when this happens proactively would be better. But overall a good service.