Extremely disappointing experience.
Extremely disappointing experience. I ordered some Levi's shorts and never received them. I was informed that the parcel had allegedly been delivered to a neighbour on 18th of May ,despite me never authorising delivery to a neighbour or providing instructions for this to happen. I contacted customer services repeatedly over the course of almost a month in an attempt to resolve the issue. Despite explaining that I did not receive the goods I paid for and me trying all ways possible to retrieve the parcel without any success , my refund request has continually been refused. Under the Consumer Rights Act 2015, the retailer remains responsible for ensuring goods are delivered to the customer. In my case, I did not receive the item I purchased, yet the matter has not been resolved satisfactorily. As a result of the lack of support and refusal to refund, I have now started the process of recovering the payment through my bank. Based on my experience, I would not recommend using this website. I am extremely dissatisfied with both the delivery handling and the customer service provided