Absolutely shocking customer service I…
Absolutely shocking customer service I honestly can't think of a poorer experience in my lifetime 1 Product was delivered and the team refused to take the rower up one flight of stairs although I clearly stated this on the delivery ticket 2 Tried to activate the subscription and after entering my bank details which on screen displayed as successful I wasnt allowed access and was returned to the enter your bank details screen 3 Tried to contact customer support and got through to an answer phone machine that said we will get back to you in 2 days I'm still waiting this is absolutely disgusting as I'm concerned sensitive information may have been compromised 4 Received an email with a re activate your membership code (that wasn't activated) needles to say the code didn't work 5 Emailed there customer support and the default email response had an emergency contact phone number which I called This put me through to a chat and dating service I can honestly say it's the most shocking level of customer service I've ever experienced Do not buy this product if I don't hear from them in the next 48 hrs I will return the rower It's a real shame as the product itself is of high quality they just seem to be let down but a poor customer service infrastructure