very disappointing after previous good…
very disappointing after previous good experience. I was denied boarding at the airport because Singapore Airline refused my PCR test even though I checked with their telephone advisory staff days prior because their website was down. I was stuck at the airport for 4 hours whilst waiting to talk to them because their staffs weren't unsure. After the long wait I was told I had to reschedule my flight. I had no support during that time. They were also responsibility to reschedule my MIQ slot which took 3 months to organise but they did not do any of that. Even worse they denied admitting to making the mistake! Their complaint team is non existent. They just asked me to write a feedback on line that's it.