Don’t buy from this company unless you…
Don’t buy from this company unless you want headaches. Ordered my first rug from them to Canada. Opened it up as the guys delivered. The bag was ripped and when they set it outside after a snow melt, mud got in the rug. I called the company to let them know and as I was speaking with them I opened up the rug to see debris and staining What quality control ships a rug like this to a buyer? Them when you try calling them, the answer is the department that deals with issues like this is only available via email and it’s takes 2-3 days for an email response. Looks like a company hiding from its customers. Now I’m stuck with this cost and I have nowhere to even put it while I’m dealing with them. I don’t want someone’s dirt and stains in my house.