Automated support bot is ignoring my emails and locking my items.
My account withdrawals are completely locked because of a major glitch with your automated KYC camera scanner. I tried opening an on-site support ticket, but the agent instantly marked it "Answered" and blocked me from replying without actually helping me. I just sent a detailed email to your support address explaining the glitch, and your team immediately replied with a generic, copy-paste bot message that didn't even read what I wrote. You are holding my deposits and skins hostage over a technical system error. I have a long history of deposits on your site. Please have a human manager actually open my support email and fix my account verification layout so I can use my account normally. UPDATE: Here is the ticket number you requested: #579542. Hopefully a human manager can look into it and reset the verification glitch. Thanks!