Our experience working with Lighting By …
Our experience working with Lighting By Gregory i'll admit was quite challenging. The sales rep we worked with was responsive and willing to help, however didn't seem to understand what we were looking for (even considering we included photos to accompany a detailed description), and ended up ordering the incorrect parts for us. Then, when the orders were delivered impartially, was unsure of where the remaining parts were and even when they'd be delivered. We ended up having to return all the items because they didn't arrive in time and were incorrect pieces, and we only were able to receive a store credit however WITH a restocking fee, so we were out even more. We were only told when we tried to return them that they were "special order" pieces and that they couldn't be refunded -- we were not made aware of this when originally purchasing the items. At the end, our clients were frustrated at the mishap and the whole process was just difficult.