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Yasmeen Ahmad

United Kingdom

1 Reviews
2 Reads
1 Useful

1 review

Buykud

Nightmare and a lot of drama with receiving items

I put in my first order 3rd Jan. I have been emailing them since regarding deliver and items that are out of stock. However they took my money!!! Finally after 2 weeks they released some of mY items BUT are stuck in DHL depot as I need to send proof of purchase for EXPORT VAT. I had no idea this was going to be a problem and I will be paying more to get the items. I have emailed Buykud regarding this, they are very slow to answer and still waiting So will not be using this company ever again and have no idea what my items will be like i.e. if I ever receive them. Very unhappy customer Update 3rd feb Have received my items and luckily did not have to pay anything extra but did have to send DHL a receipt of purchase order. The items were great. However scarred by the whole process and not sure I will order again. It took about 12-15 emails back and forth to sort everything out. It is a great shame their customer and delivery service let the down as I am really pleased with the items Now also a sad customer as will not risk ordering again.

2018-01-21Helpful 1