Do Not buy from this company at all
Do Not buy from this company at all. I purchased 2 large purses for presents, that were not cheap in the first place. I received a card from Royal Mail advising that they have my parcel but I needed to pay a customs charge of £12.75 before they would deliver my parcel. I emailed Pierrebuy about this and got no response. So I had to pay to get my parcel. I continued to email when I finally got a response telling me not to pay the charge. I emailed back informing them that I had paid it to get my items and that they need to reimburse me. I'm still waiting for a response and reimbursing. The purses are not a good quality either, so unable to pass on as presents either. Expensive experience