Customer Service Win the Day
Since complaining on Trust pilot, BeautifulHalo have responded and promised a full refund for the problems I have experienced with the garment I ordered. I am very happy with their customer service
Gail Lucas Brumby
United Kingdom
2★ Reviews
0👁 Reads
1👍 Useful
2 reviews
Products look nothing like the picture or size
I would love to give this company 0 they don't deserve 1 star even. I ordered a jacket for my partner which when it came was a cheap copy of the item I purchased. The jacket which was advertised as a coat as well was made of cheap satin and the good quality lining in the picture was replaced with cheap balck satin. The measurements were all wrong. Not fit for purpose. When I applied for a full refund they told me initially they didn't do refunds. When I challenged this they said thy would give me a 10% refund then 15% then 20% and so on. They were based in china and kept saying it would cost too much to return it £17.50 and I would have to pay not only the postage from the uk bt also what they paid to send it too me as well as the £47 I had already paid and they would give me a 30% refund. Shocking company. I paid through PAYPal hoping to be protected from these fraudulent companies. Moral of this story is check a nw company out here before you buy. SCAM SCAM SCAM. I had the same problem with Light in the Box who also behaved like this.