Traveloka Philippines
This review is based on our Traveloka Philippines experience only. I just would like to share that a friend and I booked 2 different refundable hotel accommodations with them using two separate accounts, together for about 115 USD, but we had to cancel afterwards. We applied for a refund, it took a few weeks, yes, but our money was returned through bank transfer. Based on numerous e-mail exchanges with Traveloka Philippines Customer Service and Payment Verification and Admin Teams, I can say that their people in the Philippines are courteous and considerate. They addressed every e-mail we posted (promptly too!) and also even sent us follow up e-mails regarding a document they required to be submitted before the refund can be processed. At first, based on the reviews we read here, we almost never expected to get our money back and already considered deleting the app and never use Traveloka again for future bookings. But since we were able to experience firsthand and prove that they do return refunds, we definitely will use Traveloka again for our future hotel accommodation needs. Kudos to Traveloka Philippines' staff!