Unreliable product, untrustworthy customer service
I purchased a Verslife cordless hoover on Amazon in October 2024. It worked well enough at first, however, 8 months in the battery life fell off a cliff edge. Previously the battery lasted approx 20 mins of a full charge. Now we are lucky to get 3 minutes out of it. The hoover comes with a 12 month warranty. I became concerned when the warranty info on their website pointed customers to Amazon to initiate the warranty process, especially when I checked my previous orders and the item was listed as no longer available (meaning I am unable to leave a product rating). I have emailed Verslife at least 6 times since July requesting details on how to navigate the warranty process. They have answered, however, they refuse to provide any details on the warranty, instead, they advise that I empty the hoover, clean the filter and charge. When pressed on providing details about the warranty (i.e. repair/replace), they simply stop responding to my messages. They have done this on 2 occasions months apart. I now have days left on my warranty and a hoover that is more or less useless. Verslife have shown themselves not to be a trustworthy vendor