Late delivery, not easy to get to customer service.
I have been Tesco customer for more than 7 years. Since pandemic, online shopping is the best way to go. I’ve used Tesco delivery quite often. But some how, the service quality hit and missed sometimes. Why, the issue always related to timing, quality of products and hard to get in contact with customer service for after sales service. My orders which I’ve placed always messed up. I’ve order 500grams of garlic and I ended up getting 1.5kilos instead and this not limited to garlic but most of weight items. Unavailable items always end up being replaced with much more expensive items. Does Tesco personel does not check customers order before sending it out for delivery. Another issue is with the delivery timing, I’ve book time slot for 2:00-4:00PM which cost me RM8 but the delivery arrived at 6:30PM, which is unacceptable especially all late slot only cost RM6. Tesco should refund my money for coming late if the slot is much cheaper. To call their customer service to complaint is like waiting forever to get it answered as it is always super busy. I hope by writing it here, more customer can complaint and hopefully Tesco management will open their eyes and improved. Thanks.