Deceptive scammers in Breach of UK Consumer Law — AVOID
I ordered £124 worth of seat and back cushion covers from SofaCoverUK in May 2025. What I received was completely wrong — oversized, generic fabric sheets with labels in Chinese, including: “靠背巾 / 靠背布C款” – Backrest Cover – Style C “Y三聯坐 / 靠背布C款” – Triple Backrest Cover – Style C These are NOT what was shown on their product page. The listing displayed fitted covers with specific dimensions for individual seat and back cushions. What I received doesn’t even remotely resemble that — just large, loose backrest throws I never ordered. The colour is darker than what's shown as well. To make things worse, they never sent an order confirmation, invoice, or even an order number — which is a direct breach of the Consumer Contracts Regulations 2013. When I reached out to complain, they responded with copy-paste denials and claimed the shipment was correct (despite the photos). They also told me I’d have to pay to return the items to China, even though their site shows a UK address (71–75 Shelton Street, London) — nowhere during checkout was it made clear that I’d be responsible for international returns. Worst of all? They asked me to falsely declare the return parcel’s value as £15 on the customs form — despite knowing I paid £124.36. That’s not only unethical, it’s potentially illegal. Under the Consumer Rights Act 2015, if a product is not as described or not fit for purpose, I’m entitled to a full refund — and I should NOT have to pay return shipping for something that was their mistake. I've filed a chargeback with my bank and reported them to Trading Standards. I have photo evidence, translations of the labels, and screenshots of their listing — including changes they made after my complaint. I don’t normally write reviews, but this was one of the most frustrating and misleading online shopping experiences I’ve ever had. If you're in the UK, avoid SofaCoverUK at all costs — they are not what they appear to be, and you could end up out of pocket with useless items and no help at all.