Scare tactics and tried to get me to buy another ticket M refused to change one letter all my middle name to match my passport
Such awful customer service. A 3rd party made me add a letter to my middle name Which now appeared different from my passport. I tried to get China Eastern to change it before my flight and they did absolutely nothing to help me and instead tried to scam me into buying another ticket which I didn't do and I went on the trip and it was not a problem at all as I had the documentation. This is a scam many airlines use including this one to get you to buy a last minute ticket at 3 times the price. I tried to get a supervisor on the phone at the airport and nobody was able to help me at all and they are the most unhelpful customer service when I got them on the phone and they made my trip h*** because I kept thinking I was going to be stopped by customs and I would have to pay 3 of 4 times the price. Such a scam a 3rd grader could have gone online very 5 my information in changed one letter but they did not help me at all and their organization is a joke and a scam.