STAY AWAY
I had placed an order 4 tops from Jollychic. It is with great expectation I placed these orders. I was excited as the Products looked good on the site. My friends had in fact warned me and told me about the bad service of this company. However I didnt listen. However when I received the products, I found that products were not as described by them; one top was damaged, one was of completely different color, one of small in size, one was totally different looking. I took approval for return, wherein I mentioned all the reasons for return. Got approval, however in the approval mail they mentioned that return is at my cost. I contacted their customer service agent and explained everything. Told him why should I bear return charges as the mistake was Jollychic's. I didnt get any satisfactory reponse. After several continuous follow ups, they said they will bear return charges, if they found the return was due to their fault. I was happy as I was sure about their mistake. However after receiving the goods, they refunded the purchase price after deducting a good amount towards customs charges, without adding my return charges. When enquired they said, they didn't find any mistakes on their side and accordingly return charges cannot be refunded. I asked them sending damaged goods is not a mistake? No answer to that. I lost all the money I spent for this order...what is my remedy. How can we stop such cheaters; who post incorrect and misleading information on their sites and cheat people by sending incorrect and damaged products. STAY AWAY FRIENDS IF YOU DO NOT WANT TO LOSE MONEY AND TIME