Can cancel the card without notice
On the whole not a bad experience, although I think the fees of $12 a month are high. However, TrueLink cancelled the card of my relative (a vulnerable adult) without providing notice. The cardholder agreement allows for this, which makes this legal. Having said that, this approach is out of line with TrueLink's claim to serve the financially vulnerable. I would think that a courtesy notice warning that an account is about to be closed is in order. I now have a vulnerable disabled adult without access to the card and therefore without access to funds should she have an emergency. It took quite a few tries to get Customer Service to respond as well, which was not encouraging. Do better.