I bought a Luba 2 AWD 5000x in March 26…
I bought a Luba 2 AWD 5000x in March 26 directly from Mammotion.com. Set-up was easy. There were always a few random failures and breakdown by the robot but otherwise i thought it was excellent. At least it was for about 3 months. It started to behave strangely after about 3 months. The summer was dry so not much mowing was needed. In August it started saying it was charging when it wasnt. It would also stop working randomly. Despite numerous resets, reboots and all the commonly stated solutions by September it was just not charging at all. The robot was connecting to the charger, all lights appearing correctly but staying at 0% charge. After going through all suggested solutions (they appear very used to breakdown), which i had already tried. Customer services requested my 'logs' to be downloaded. I did that immediately. After no response for a week i complained. They then said "it needed to be returned but may take some time as repairs were in high demand" but first they demanded my reciept and proof of purchase (which they sent me on the same email), and details of my address, which hadn't changed. 5 days after sending this they have just suggested i pack the robot in its "original packaging" and THEN they will send a courier to collect it - if i didnt have the enormous box it came in i was to make an alternative but would be responsible for any transit damage! The product claims to have a 3 year warrenty, it was less than 6 months old and cost over £2000. I would not reccommend buying their products on the basis of unreliability and terrible customer support.