I received an empty box!
I ordered a camera from the online store on 18th September. After 2 allegedly failed delivery attempts (I was at home both days) the box finally arrived 6 days later... with no camera in the box! Someone had stolen the camera from inside the parcel & I just received an empty box. I saw the DPD driver leave the parcel in my porch so nobody else had access to it other that the employees of DPD for 6 days. I reported the theft to the police & to DJI. I have had no assistance from DJI at all, other that assurances that they will support me (how exactly?) & 2 x £10 credits to my account. I don't want credits to my account, I just want the camera I paid for! I'm unlikely to ever buy from them again anyway if I don't get a replacement camera or a refund. DJI have now twice asked for my information here. They have all of those details already because I reported the issue to them more than once. I only left this review after several days of them doing nothing about it. I have sent photos to DJI again on 30th September (I had already sent them before). I do not routinely take videos of myself opening parcels so cannot supply an 'unboxing video'. The irony of that request is that the video camera was the item stolen from the box! What a frustrating experience this is. Just the same generic responses again & again. I feel like they are just hoping I'll give up. Update: After messing me around & making me jump through hoops for weeks, they refused to help me because I could not prove the camera was not in the box! Without a photo or video of the camera actually being stolen on my doorstep, they said they had no evidence either way. So now someone at DPD has a new camera & all I got was hours of wasted time. My advice would be to only buy their products from a third party's store because DJI will not help you if something goes wrong! Their packaging is designed so that the side of the box can be pulled open to access the contents & then pushed back into place. There was no tape around the box at all; just a seal across the top.