Appalling Customer service
Booked through Expedia in November for travel to Penang from Chennai by Indigo,in January. Had to cancel and duly informed both Expedia and Indigo. Indigo authorised a refund of £118 after deducting admin costs, and said Expedia will pay me the refund. Expedia came back and said low cost airlines are responsible for their own refunds. After numerous calls and e-mails, Indigo agreed to look into it but wanted all the details and proof of booking and payments etc., eventhough with the reference code they already have the details. Anyway this was done and their last communication was on 1st of May and since then there has been no response or communication! They claim about their best customer support, which truly is shambles! Expedia ref: 73307082415221 Indigo PNR: FCHVFK Dr A Ramaswamy