Software is mediocre - Support is great
**UPDATE BELOW** Worst! Ive tried many data recovery software to recover some deleted video files. There was promise in this software due to the advanced recovery of it recovery fragmented files. Well after a day and a half of scanning a 500GB external disk, I come to find that 99% of the video files found were not playing and even their video repair tool was useless. I have corrupted files that regular data recovery software (not even accounting for fragments) was able to find at least partially, and Wondershare could not. Not only corrupted files but FULLY INTACT FILES found on other software Wondershare could not recover them in a playable or even repairable state. What a rip off. I would like a refund but obviously there is absolutely no way to contact their support team. BIG RED FLAG! Please let me know how I can request a refund. UPDATE: I added two stars because their because their support team was great and offered me a refund after showing them the solution didnt work for me. Additionally they added a support line on their website after I recommended it which is great to see that they take customer feedback seriously. My stance on the software itself though has not changed as the advanced recovery (Highest tier) wasnt as good as their regular recovery and the regular isnt better than other cheaper solutions out there. So i cannot give it higher than 3. Hopefully they can make improvements and I can give it another go. So thank you Wondershare for being attentive and improving customer experience.