Horrible return service, contacted customer service 10 times and still no solution
Asked for a return on the 6th of March. Didn’t receive the return label. I’ve contacted their customer service 10 times already (live chat, call,…) and every time they promise me to send a return label within 24 to 48 hours and I received nothing. There is nothing wrong with my mail, and there was nothing in my junk or spam mail. When I ask to speak to someone from the return department, it’s never possible. I’m sick and tired of their bad service. Return case nr CAS-15864075-H6N1T9. Maybe this return will finally change something… Update 1: I got the return label a while after this review. Customer support contacted me and apologized for the inconvenience. I hope the return process will go smoother. Update 2: return process went very fast. Same day the package got delivered I got a confirmation of accepting the return & the next day I got my money back. Thank you for the always professional and kind customer service. I really appreciate it.