Avoid! I hope I will get a better experience with a different brand.
Support is always responsive but it is only by email, that I am aware of and there's always a time zone issue which causes delays to get said responses. That being said, the quality of the printer is terrible. I've had to learn how to become a 3D printer technician since I bought their A10 model and one thing after another has gone wrong. Cheap metals are used as well because many parts already wore out within less than a couple of years. Simple screws and bolts easily cross-thread. The bed was never perfectly flat causing sticking issues. The printer needs to be levelled on a per use basis. The platform springs are weak. The motherboard needed to be replaced within a year of owning. And I could go on. The last straw was when I tightened the extruder head and it cross-threaded with the support piece and now I need to replace both. I reached out to Geeetech about this and although they responded; the response was unacceptable business practice and didn't answer all of my concerns.