Do what we say to get your money refunded
I ordered some items from Jollychic, but unfortunately, some of the things they sent me were wrong, and I want to return those. I went to their website, and I saw they have the door to door pickup service as per their policy, and I thought this is excellent service, but man I was wrong. When I want to after the sale page and select the items I wished to return, the only option it gave me was to go to the post office and ship the items and door to door pickup option nowhere to be found. I thought it must be an error and I will sort it out with the customer care. I contacted their customer care and told them about the issue. They replied that this service is not available anymore due to coronavirus. I think this doesn't make any sense if they have delivery they should have pickup as well where is no difference between delivery and pickup. When I asked this from the customer care, they just replied, "They just change the return policy, and they don't have pickup service I have to go to the post office and ship the items back to them within two weeks if I want my money refunded." I told them they could not just change the policy for the already placed ordered and form here customer care keep replying if I want my money refunded I have to do what they say.