No better service. 6 STARS!!!
I ordered my custom bear from big plush and had it sent to my girlfriends house in Vegas. the order was delivered on time but when my girlfriend got home the package was stolen. and the package had to be a 5' box so it shouldn't have been an easy grab and run. But it was stolen off the property. Filed a claim but FedEx sent out a letter basically giving me the finger. contacted big plush and the guy resent my order FREE of charge and made it so signature was required this time. Overall, the service exceeded my expectations easily. Nice people and I'm sure my girl will be jumping with joy.