Don't Bother
I went to the London shop 2 years ago to buy a prom dress and had a greta experience and did purchase a dress, so 2 years on I go back to help my sister look for a prom dress; we arrived at the shop and pressed the doorbell and the lady in the shop saw us arrive and proceeded to very slowly make her way to let us in. She then didn't say a word when we entered the shop and didn't ask us if we needed any help or sizing, just sat down in her chair on her phone so customer service was shocking. There were hardly any dresses int he shop and the ones they did have were all in very large sizes so difficult to tell if I would actually look good! The dresses were tatty and the tops were broken. My sister did try a few on as we'd made the effort specially to go to the shop so may as well make the most of it. We picked up 3 dresses and said to the women please may we try these on and she just said yes, did not tell us where the changing room was or anything. After then asking she told us it was downstairs. The women also told us that only the dresses hanging up in the shop were for sale when in fact there was a whole store room of different dresses and sizes down stairs so she really didn't have a clue what she was doing. Long story short, don't waste your time, the customer service was non existent and the dresses weren't even worth buying especially since they are not cheap!