Bags not quilted and 6 weeks delivery
I ordered quilted bags on 6th December and paid extra £12 for delivery before 22nd, in time for Christmas. They didn't arrive until late January despite me chasing many times. I just got a message apologising for the delay and saying they would be with me in 2 to 3 days and that they would be worth the wait, they weren't! The bags were printed NOT QUILTED. I asked for a refund and was offered 20% discount of my next order which was never going to happen. After chasing again for refund was asked to send photos and evidence etc. I raised a dispute with my bank as I paid by credit card and today I have received a full refund. In the rush before Christmas I didn't check the reviews or I would not have bought from them.