Unprofessional and Untrustworthy
Well, I tried but was left very disappointed. I ordered three watches last year on December 28th. At the time because it was close to New Year I gave them the benefit of the doubt that ‘due to high demand delivery may take 2-7 weeks’. After receiving the notifications that the products were shipped in three different packages, I started tracking them through their website. The only updates on there were that the products left China on January 3rd. Until last week, those updates remained as such and since last week they changed from ‘In Transit’ to ‘Expired’. Throughout all this time I contacted their customer care to try and get some information. I was told that usually their tech department do not update the tracking infos that often. I couldn’t believe such an excuse. They told me that they will make a request for it to be updated, but that never happened. Even when I mentioned that 7 weeks have passed, they just sent me their shipping infographics while telling me that those things happened and that I shouldn’t be alarmed. Today, March 31st, nothing came through. Luckily, I had opened a claim on PayPal. Even from there Bixford never replied. I won the case and I was refunded. I’m not sure if all that time wasted was worth it. They keep fooling people about how only shipping is paid but after three months nothing gets delivered, one comes to think whether the delivery is being done on foot from China. They also deleted my review on their Facebook page twice and prevented me from commenting. I had a very bad experience and I ask everyone to be very careful.