Responsive to emails, but poor quality/service and high shipping costs.
I placed my first order with plenty of time to spare before the convention; the package arrived safely and in a timely manner, to my delight. After trying on my costume which was sized correctly with minor fitting issues (to be expected), I quickly realized that the iron-on details were sloppy. Some of the chevrons were folded under in areas, like when you're using packing tape and the adhesive sticks to itself before you can place it properly. The biggest deal-breaker was that the lining on the right sleeve of my dress caused the outer sleeve to twist... to the extent that the design on the outside creased on itself. The left sleeve was done correctly by comparison, but the right sleeve twisted so much that it was hard to get my arm through properly. I contacted them immediately and included pictures, and they responded within 24 hours. But they just said they would "look into it." It has been a week since their email and I am still waiting for a proper response. Extremely disappointed and will not be purchasing from them again.