Sales team great, answering execution terrible
I fully expected Ruby’s service to work well for our appointment-setting business, but instead it has been a disservice. Had I not recorded calls and reviewed transcripts, I would never have understood how poorly they were handled. In several cases, their responses actually pushed people away from doing business with us. If all you need is basic message taking and routing, Ruby may work. But if your callers ask even simple questions—like “Do you have a website?”—it’s too much for them. The result is that your company looks like it doesn’t care and has outsourced calls to people with no investment in your business. Their sales team and onboarding staff are excellent. But the actual execution of the service is, in my experience, 0 out of 5. Callers couldn’t even pronounce our company name correctly, which leaves a terrible first impression. If the person answering the phone can’t say your name right, what does that say about your business?