Reluctant Refunds & Returns
I wish I write a fabulous review about them but I’d be lying if I did. I ordered a unit and it came pretty quickly. However, the unit was ill-fitting, felt large. Also the clamps hurt and it just did not suit me. So I packaged it back up and asked for a refund via email. And that’s where thats where the issue began. Initially they emailed me to say I should see a stylist to trim and customize it. However, that would not resolve the issue of the wig feeling large and the clamps being painful. So I declined because once it’s altered I can’t return it. Then they offered a discount (an unknown amount) on a future purchase. Again I declined because it’s an unknown amount and I don’t know if I would purchase from them again. Then they proceeded to tell me how expensive it would be to return about $15-20. I thought it was going to China! Compared to the price of the wig it still would’ve been cheaper to pay return shipping an get a refund. This time via email said keep it and we’ll give you $20 off this purchase. Again keeping a $100 wig I don’t like that doesn’t fit is a waste. Again via email I said I’d rather have a refund also by now I’m annoyed as they clearly don’t want to issue a refund. Each time I email they take 2-3 days to respond. After insisting on getting a refund they send the return label which was to California for and had free return shipping!! I immediately sent the package off on 3.25.25. I heard nothing until 4.7.25 after ascent another email to confirm receipt and inquire about my refund. I’m glad I finally got my refund. However it should not have taken multiple emails going back-and-forth for so long. I might have kept it. Had they initially offered me $20 off the wig I may have keep it but they deliberately tried to prevent me from returning it.