AVOID THIS COMPANY
⭐️ Very disappointing customer service — avoid. I purchased these cases around a month and a half ago, and I have been trying to resolve an issue with their quality ever since. I purchased two cases, both costing over £20 each, so I expected a reasonable level of quality. Unfortunately, both cases arrived with marks that looked like glue residue, as well as other marks that appeared similar to scratches. The marks could not be removed, and they made the cases look cheap, damaged and generally terrible. This is particularly disappointing considering the price of the cases. I have provided numerous photos and evidence of the issues, as requested, and have been more than cooperative throughout the process. Despite this, I still have not received a refund. What is even more frustrating is that my repeated requests for a refund have now gone unanswered for several days. The company has also said that the matter needs to be escalated to the manufacturer. If the company accepts that the issue needs to be escalated to the manufacturer, then clearly there is a product issue that needs to be addressed. As a customer, I don't believe it is my responsibility to deal with the manufacturer. My purchase was made from this company, and whatever discussions they need to have with their manufacturer or supplier should be dealt with separately. It has now been around six weeks since I made the purchase. I have provided substantial evidence of the problems with both cases, yet I am still waiting for the refund I have repeatedly requested. The poor quality of the products, the lack of communication and the way this refund has been handled have been extremely disappointing. I would avoid this company based on my experience.