Very good customer support
I often write negative reviews when I feel that a company does not behave ethically so as to warn others. On this occasion, I feel obliged to defend this company against some of the negative comments here so that people will feel more confident to give them a try. I live in the UK and purchased a keyboard from them. The keyboard is really nice but some of the keys stopped working after very light use. I have had the keyboard just over a year and would say in total I have used it for 3-4 months. I contacted the company, they asked for a video showing the fault and then they asked me to remove the switches which are below the key caps and swap them with those of a working key to see if the problem is with the actual switch. This was all straightforward and it was concluded that the problem was indeed with the switches. The company responded quickly and very politely. They advised that they could send me some replacement switches at a cost of $15 for postage. Being in the UK this was too high a cost for me factoring in bank charges for payment in a foreign currency. So I declined but said nothing further. They then came back to say they would send me a few switches free of charge/postage which I think is a very good solution especially given that the switches they used were likely faulty to begin with and my keyboard is just a few weeks outside of the one year warranty. So I have to commend this company for being upright and for providing excellent customer support. I hope they continue in this way. Maybe some of the negative comments here are based on fear, sometimes when we are purchasing from a company based so far away from where we are, and perhaps there is a delay with the postage or initial problem with the item, the customer immediately fears the worse and that they have been caught in a scam. This is normal since there are so many scam websites. I honestly do not believe this company to be a scam, they are probably a small team trying to find their balance and as everyone, they too will make some mistakes sometimes.