Room for improvement
I am very dismayed by the customer service: I ordered the Ronin S2 direct from DJI and have been entirely unable to find out when it will be shipped, and even if it will be shipped or whether the order has been cancelled. I keep being told that this has been "escalated" to "logistics" but for some reason there is no way for me to contact "logistics" directly. There is no UK number to call, just online agents who keep saying they have "limited capabilities". It goes without saying that the money has already gone out of my account. Compared with other big camera companies this is an insulting level of customer care. Update: Okay - in the spirit of fairness, I am updating this having now received the gimbal I ordered (which appears to be a first class product). First, the good: the people on the other end of the "chat" function respond quickly, and are always friendly. However - and here is the less good - they seem to have access to a very limited information stream, in my case about the status of my order. Different people would say different and often contradictory things. DJI really needs to operate some sort of call centre in the UK, or at least a call centre which is highly connected to its UK operation. The fact that it is not even possible to talk to someone on the phone at all triggers all sorts of anxieties about a company that seems to have no physical footprint in the country. I dread to think what will happen if / when I need to talk to someone about an issue with the product itself. My query was really very simple, and one phone call with someone who could assure me that all was well would have made all the difference.