Getting Customer Service Support A Chore
Getting customer service support for a recently purchased Hive Scale was difficult. Never got to speak to a live person — even after multiple calls. Emails were not returned. To start, there was a significant time delay between ordering the product online and actually receiving it. Once received, the installation instructions included with the product were for a previous version of the hive scale, and didn’t include instructions for using iOS devices to read the scale. The Hive Scale itself was shipped with an outdated firmware version which added to the confusion and difficulty troubleshooting. Ultimately, my installation issues with this product were solved by the SolutionBee, the product’s manufacturer.