Quick and Reliable
The team has been accommodating and responsive. Turnaround time is quick and print quality is excellent as always, although there was a slight misalignment in one of the final prints. All in all, I'm satisfied. Thumbs up!
Stanley Oh
Malaysia
2★ Reviews
3👁 Reads
0👍 Useful
2 reviews
Excellent printing quality, room for improvement
Excellent printing quality, and the order process is relatively straightforward. I particularly appreciate the fact that they would throw in extra prints, which is unexpected but nice gesture nevertheless. However, if there is anything to improve it is definitely - without a shred of doubt - their customer service. Here's my experience: I repeated my order for my business card because it wasn't done properly the first time (requested for rounded corners but I received straight cut). Chronology of events as follows: 1. [Day 0] Sent them a text message about the issue, no response. 2. [Day 1] Emailed them on top of my order confirmation, no response. 3. [Day 2] Called them and was told curtly to just repeat my order and they will do the corner rounding without extra charges. No apology offered for the mess up. 4. [Day 3] Repeated order 5. [Day 7] Received the email confirming that the order has been completed ahead of the estimated completion time (fantastic! or so I thought...) and will be sent over by 5.30PM. Unfortunately, that didn't happen. 5. [Day 7] Gave them a call in the evening on the status. A nice lady told me that they have completed the print but not sure why it wasn't sent to me. Told her to call me back to update me once she has checked on her end. Said she would but unfortunately, she didn't. 6. [Day 8] Called them again - this time another lady answered, basically told me the same thing. Again, told her to call me back and let me know once she has checked. Said she would, but alas, she didn't. I must add that this was a Public Holiday eve so I was expecting not to get it soon, but a call back would have been nice, regardless. 7. [Day 9] Public Holiday - didn't bother calling them again to follow up 8. [Day 10] Ad hoc holiday declared - decided to give them a call anyway to see if anyone would pick up. Another lady picked up, told her that it was my third time calling, but she rudely told me that the order has been completed and that the person in charge of my order was not around so she can't do anything about it. I admit I raised my voice because she was raising hers and I don't think she was really listening to me, but anyway I told her to get back to me as soon as possible because it has been more than 5 days since I ordered (website says I'll get it within 5). I tried my best to be civil, but it was really difficult seeing how unpleasant and frustrating the experience was speaking to her. 9. [Day 10] The lady returned my call and told me that the order somehow did not get delivered over. She graciously offered to reprint and resend next week, which I'm totally fine with. All in all, my point is - it would've been nice to always check with your customer if the issue has been resolved, and if it hasn't, always help and offer a solution, instead of excuses. This has been quite disappointing to me because Image Magic (IM) is arguably the best vendor I've worked with so far in terms of quality and processing speed. I would probably still engage IM for this reason, but I would be extra diligent in following up with them, especially for urgent orders.